Congratulations on the launch of your Shop! We are excited to provide you and your company full access to all of our products, personalized to your brand. Now that your shop is launched, you might have some questions. Please read below for answers to the most frequently asked questions as well as ways to get the most out of your shop:
When can I begin ordering?
Now! Once you've received your unique shop link, you and your colleagues can begin personalizing and ordering branded products. If you have any questions, or need a little support placing your first order, our Customer Success Team is always a phone call, chat, or email away! We're available Monday-Friday 7:30AM-4:30PM at 800-789-6247 or firstname.lastname@example.org.
What if I have changes/requests for my Shop?
This shop is 100% yours. If you would like us to add/remove/update any of the templates or offered products, just let us know. Email our Shop Team at email@example.com and let us know what we can update for you. Just make sure to include your Shop name or link so we can help you faster.
Where are the designs and templates I provided?
If you uploaded special templates & designs, we will require an additional 3-5 business days to get those processed, recreated and uploaded into your shop. We'll send you a confirmation email when we launch your basic shop, and another when your custom templates are published to your shop.
Can I share this shop with the rest of my company/team?
Absolutely! Now that you've received your Shop link, you are able to share your shop link with anyone in your team/office. They will have direct access to order approved, branded products. For more ways to share your shop, visit this resource page: https://www.markful.com/shop-adoption. Additionally, check out our 4 key steps to launching your shop.
What if I have other logos I'd like to add?
If you'd like us to display a number of different logos in your shop, or launch a new, unique shop with other logos, we're happy to do so! Just email us at firstname.lastname@example.org with your files and instructions and we'll make it happen.
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